FAQ

We specialize in professional-grade baking tools and kitchen essentials, including:

• Bakeware (cake pans, bread & loaf pans, baking sheets)
• Baking tools & accessories
• Small appliances (blenders, bread machines, coffee machines)
• Replacement parts for appliances
• Kitchen linens (chair pads, cloth napkins)
• Compact refrigerators

Our products are carefully selected for both home bakers and professionals.

Yes! Many of our bakeware products feature our premium non-stick coating, designed to make your baking experience as smooth as possible. Look for the “non-stick” designation in product descriptions.

Absolutely. We offer replacement parts and accessories for blenders, bread machines, and coffee/espresso machines. Use our menu navigation to find the specific parts section for each appliance type.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save favorites, and check out faster in the future.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password within minutes.

We offer global delivery to most countries worldwide, excluding parts of Asia and select remote regions. During checkout, you’ll be notified if we cannot ship to your location.

We offer two convenient shipping methods:

1. Standard Shipping ($12.95 flat rate): 10-15 business days via DHL or FedEx
2. Free Shipping (orders over $50): 15-25 business days via EMS

Processing time is 1-2 business days before shipment for both options.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

We process orders year-round, but delivery times may be extended during peak seasons (especially before major baking holidays). We recommend ordering at least 3 weeks in advance if using free shipping, or 2 weeks for standard shipping during these periods.

International customers may be subject to local customs duties, taxes, or fees, which are not included in your order total. These charges vary by country and are the responsibility of the recipient.

We accept returns within 15 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please contact our customer service team at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

We carefully package all items, but if your order arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.

Our US-based team is happy to help! Email us at [email protected] for any questions about products, orders, or deliveries.

Our customer service team is available Monday-Friday, 9am-5pm EST. We strive to respond to all emails within 24 business hours.

Our headquarters is located at:
2152 Raintree Boulevard, Indianapolis, US 46240